Frequently Asked Questions

Biggshopy is an online store for expecting moms, new moms and newborn babies. We design comfortable, stylish and practical pieces for every stage, from the first months of expecting to the moment you welcome your baby home and beyond.

Our collection includes maternity pajamas and nightgowns, robe sets, 4-piece new mom sets, maternity clothing such as trousers, leggings, dresses, skirts, sweatshirts, t-shirts and cardigans, maternity underwear and bras, and newborn essentials like coming-home outfits, bathrobe sets, towels, sleepwear, bodysuits and blankets.

Our products are designed for expecting moms, new moms and newborn babies. Many pieces can be worn from the early months of expecting, through the day you welcome your baby, and well into the new mom months.

Yes. Many of our maternity pajamas, nightgowns and clothing styles come in extended and plus sizes, so you can feel comfortable at every stage and in every body shape.

In most cases, you can choose the size you wore before expecting. Every product page has a size section, and many include an international size chart with DE, EU, FR, UK and US equivalents in both inches and centimeters, so you can easily match your usual size.

Yes. Our size charts include international conversions, so US and European sizes are clearly shown. If you're unsure between two sizes, we usually recommend choosing the larger one for extra comfort.

Yes. Most of our feeding-friendly pajamas and nightgowns offer easy access through front buttons, double-breasted wrap fronts, hidden panels or discreet zippers. You can feed your baby comfortably while staying covered, whether you're at home or welcoming visitors.

We use soft, skin-friendly fabrics such as high-quality cotton, organic cotton blends, viscose and thermal knits. Our pieces are breathable, gentle on the skin and comfortable to wear day and night.

Many of our pajama bottoms and maternity trousers have elastic or adjustable waistbands that grow with your bump and stay comfortable after your baby arrives, so you can wear the same set for longer.

Yes. We offer many matching pajama and robe sets and nightgown and robe sets, often in 3-piece or 4-piece combinations. They're perfect for the big day and for welcoming guests at home after your baby arrives.

Our newborn collection includes coming-home outfit sets, bodysuits, sleepwear, blankets, towels and bathrobe sets. Many of them are designed to coordinate with our mom sets, so you can create a matching look for your baby's first days.

Yes. Our baby items are made from soft, breathable fabrics like cotton, chosen to feel gentle on your little one's skin. You'll find the fabric content of each item on its product page.

Yes. Your safety is our top priority. Our website uses SSL encryption to protect your data, and our checkout is powered by Shopify. Your card details are used only during payment and are never stored in our database.

We accept secure online payments with major credit and debit cards. The exact payment options available for your country are shown at checkout.

If you need to change your address, size or items, or cancel your order, please contact us as soon as possible by email or WhatsApp. If your order hasn't shipped yet, we'll do our best to update or cancel it for you.

Yes, we ship worldwide. Select your country and region from the country selector on our website to see prices in your currency and availability for your location.

Shipping costs and delivery times depend on your country, the shipping method you choose and the weight of your order. You'll see the final shipping fee and estimated delivery time at checkout before you confirm your order.

As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package. You can also message us on WhatsApp with your order number.

International orders may be subject to customs duties, VAT or other import fees depending on your country's laws. These charges are collected by your local customs authority or delivery company and are the customer's responsibility. We recommend checking your country's import rules for clothing and baby products before ordering.

We offer a 14-day return policy. You can request a return within 14 days of receiving your item. To be eligible, items must be unworn, unused, in their original condition and packaging with all tags attached, together with a receipt or proof of purchase. See our Refund Policy for full details.

To start a return, please contact us at contact@biggshopymom.com. Our team will tell you how and where to send your package. Items sent back without contacting us first cannot be accepted.

Yes. If the item is unused and still within the 14-day return period, contact us to request an exchange for another size or color, subject to availability. If the item you want is out of stock, we'll guide you through a return instead.

For hygiene reasons, all returned items must be completely unworn, unwashed and in their original tags and packaging. We may refuse returns that show signs of use, especially underwear, bras and baby textiles. If you're unsure whether your item is eligible, please contact us before sending it back.

Care instructions are listed on each product page and on the garment label. In general, wash items inside out at low or medium temperatures with a mild detergent and no bleach. For many baby sets we recommend washing at 30°C, avoiding the tumble dryer and ironing at a low temperature to protect the fabric and prints.

Our products are made in Turkey, a country known for its high-quality textiles.

Yes! Many of our sets make lovely baby shower and new mom gifts, such as coordinated maternity pajama and robe sets, 4-piece new mom sets and 10-piece newborn coming-home outfits. They're designed so mom and baby look and feel special in those first photos and home visits.

The currency depends on the country and region you select on our website. For example, if you choose the United States, prices are shown in USD. Once you select your country, you'll see the correct currency and pricing for your region.

Yes. Our main support language is English, and we're happy to help customers from the USA, the Middle East, Europe and beyond with sizing, orders, shipping and returns.

You can reach us through the contact form on our Contact Us page, by email at contact@biggshopymom.com, or on WhatsApp. Our team will reply as soon as possible.